Privacy Notice

Rickmansworth Waterways Trust understands the importance of privacy to users of our website. We are committed to protecting any personally identifiable information we hold, and fulfilling our obligations under the UK Data Protection Act (UK DPA) and other applicable data protection and privacy legislation.

This Privacy Policy describes what personal information we collect, how and why we use this information, and the safeguards we put in place to protect personal data. It also describes the options we provide for you to access, update or request erasure of the information we hold about you.

Who we are

Rickmansworth Waterways Trust is a Heritage Education Charity and Limited Company.

The Trust acts as data controller of personal data we collect from you. We are responsible for your personal data, and control the ways your personal data is collected and the purposes for which it is used.

Personal data that we collect

We strongly believe in minimizing the data we collect only to that which is necessary to deliver our services to users of our website.

Personal data we collect and hold about you includes:

• your name
• your email address
• your telephone number
• records of your communication with us (i.e. emails and phone calls)
• personal data provided by you within any forms or surveys you complete
• information about your internet connection, the equipment you use to access our website and usage details. This may include personally-identifying information like your Internet Protocol (IP) address.
  
  
  

Purposes for which we process your personal data

The purposes for which we collect and hold your information are to:

• send you information about our charity
• send you information related to our activities, or notify you of any changes to what we do.
• respond to any communication from you, and provide you with information that you request from us
• present our website, and facilitate access to resources and functions
• understand how you use our services, and improve and optimise these services (including our website)
• promote and market our services
• detect any misuse of our services, applications and systems
• comply with any court order, law enforcement, or legal process, including to respond to any government or regulatory request.
  
  

In the event that we collect any of your personal data for purposes besides those listed above, these purposes will be disclosed to you when you provide your information.

Who has access to your personal data?

Personal data that you provide is only accessed by authorised employees and volunteers, and trusted third parties who may be appointed to process your data on our behalf (who act as ‘sub-processors’ of this data).

We only share your personal data with third parties as necessary to fulfil the purposes set out within this document. Any third parties with whom we share your data act only in accordance with our documented instructions and are prohibiting from utilizing, sharing or retaining your personal data for any purposes besides those which they have been specifically contracted for. We make every effort to ensure any third party sub-processers we use have implemented controls necessary for keeping personal data the process secure and confidential, and are compliant with Data Protection Act and other applicable data protection and privacy legislation.

Rickmansworth Waterways Trust may, at its sole discretion, disclose your personal data to meet legal obligations or respond to any valid government or regulatory request; prevent or mitigate fraud or technical issues; protect against imminent harm to the rights, property or safety of the Trust, its clients, and/or the wider community; or to prevent or stop any activity we consider to be illegal or unethical.

We will not sell or rent your information to third parties, or share your information with third parties for their own marketing purposes.

How long do we keep your personal data for?

Rickmansworth Waterways Trust will retain your personal data only for as long as necessary to fulfil the purposes for which the information has been collected, and thereafter for as long as retention serves our legitimate interest, legal or charity purposes. This might include retaining personal data:

• when mandated by law, contract or similar obligations applicable to our charities operations
• Personal data held is regularly reviewed to ensure its continued accuracy and necessity to our purposes.  Inaccurate or redundant data is updated or deleted as appropriate.
  
  

Where do we process your personal data?

Your personal data will only be held and processed within the UK, and outside of the UK in countries deemed by the UK government to be providing adequate protection for the rights and freedoms of data subjects in connection with the processing of personal data. Where third party companies based outside of the EEA that are engaged to process your personal data on behalf of Rickmansworth Waterways Trust (e.g. Google, MailChimp), these are signatures to the EU-US Privacy Shield.  The Privacy Shield ensures data is protected to the same standards as used within the EEA.

How do we keep your personal data secure?

We implement all necessary technical and organisational measures to ensure personal data you provide to us, or that we process on your behalf, is held and treated securely.

Cookies

Rickmansworth Waterways Trust website uses cookies, which are strings of information placed on your device that your device provides to the website or application each time you return. We use two types of cookies within our website: functionality cookies and performance cookies.

We use functionality cookies in order to identify and track your usage and website access preferences. Information collected may include the pages you visit; your interactions with features, functionality, content and links; your language preferences; the operating system and web browser you use; and your network and IP information.

We use performance cookies in order to gather anonymous data that help us improve our services. Performance cookies are generally placed by third-party analytics companies (e.g. Google Analytics) who gather this data on our behalf. Data gathered through third-party performance cookies does not contain any personally identifiable information.

If you do not wish to have cookies placed on your browser, or wish to delete your existing cookies, you can do this from your browser preferences. You should be aware that if you delete or disallow cookies, many websites will not work properly and you will lose some functionality. We therefore do not recommend turning cookies off when using the Rickmansworth Waterways Trust website.

Your rights as a data subject

Under the UK Data Protection Act, you have the following rights in respect of your personal data:

• Right of access – you have the right to request a copy of information we hold about you.
• Right of rectification – you have a right to correct information that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances, you can ask for the information we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the information we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
  
  

If you wish to request access to, rectification or erasure of personal data we hold about you, or you wish to raise an objection to our processing activities, you can do so at any time by contacting us via the methods below.

Email: enquiries@rwt.org.uk

Post: Rickmansworth Waterways Trust, Batchworth Lock Canal Centre, 99, Church Street, Rickmansworth, Hertfordshire WD3 1JJ

Requests for erasure of personal data will only be honoured to the extent that it is no longer necessary for us to hold in order to provide services to you, or meet our legal and contractual record keeping requirements. We reserve the right to refuse to change or erase data if we doing so would violate any law or legal requirement, or cause the information to be incorrect.  In the event that Rickmansworth Waterways Trust refuses a request made by you, we will provide you with a reason why, which you have the right to legally challenge.

You also have the right to make a complaint about our processing activities with the supervisory authority responsible for the protection of personal data. All of Rickmansworth Waterways Trust’s activities take place in the UK, and so our supervisory authority is the Information Commissioner’s Office (ICO). You can contact the ICO by calling +44 1625 545 700, or emailing casework@ico.co.uk.

Questions about this Privacy Policy

If you have questions, concerns or complaints about our Privacy Policy, the personal data we collect and hold, or the purposes for which this data is used, you may contact us by emailing enquiries@rwt.org.uk

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make changes to this Privacy Policy, the updated version will be made available via our website, at www.rwt.org.uk

The date that this policy was last revised is included at the top of the page.